Frequently Asked Questions

After receiving thousands of emails I decided to answer the most
frequently asked questions below to save you time in getting your questions answered.

Membership Information

What is the difference between a New Rules Shooter, a New Rules Defender and a New Rules Warrior?

I want to make sure I’m getting my money’s worth. How many videos come with the membership and what is the average length of each video?

How much new training content am I guaranteed each month?

Will my membership renew each month or will I have to keep entering all my information?

How do I cancel my membership subscription?

How do I get my refund?

What Internet browser do I need to use to watch the videos and access the members’ areas?

How can I learn to shoot online?

Can I hire you for private lessons?

How can you offer your training at such a low cost?

Will the videos play on my iPhone, iPad or other mobile devices?

Do I need to install any plugins or use any special programs?

How do I ask Chris my training questions?

Do I have to follow a schedule?

Do you offer a trial membership?

Website Information

I’m looking for the free New Rules of Marksmanship eBook?

Why do you use Facebook for your comments?

How can I use Facebook and keep my personal information (and my family) safe?

I signed up for the free newsletter, but I’m not receiving it.

Is this site OK for children?

Teaching people to “Shoot like a Navy SEAL,” aren’t you giving away top-secret information?

I found a mistake or something I didn’t like on your site or one of the emails your people sent out. Can I just reply and berate them?

I'm not a member, but I have a training question. How do I ask Chris?

I signed up, but can’t access the members’ area.

I own a gun store/book store/online store and would like to sell your books, what can I do?

How do I order more than one item at a time?

Where is your range located?

Do you travel outside of the USA to teach?

Is there foul language on your site?

I heard that dry fire is bad for my gun! Is this true?

Order Information

What is my order status?

What payment methods can I use?

Is my payment information safe?

Why is my credit card being rejected?

When will my credit card be charged?

How do I start a new order?

How will the charge show up on my credit card?

Can I order without a credit card?

Should I use spaces or dashes when I enter my credit card number?

Do I have to pay sales tax?

Does my billing address have to match the address on file with my credit card?

How do I get a copy of my receipt?

How will you know where and how to send my physical product?

Shipping Information

Has my order shipped?

How do I get my tracking number?

Do you ship to my country?

I live outside the USA. Do I have to pay customs fees?

Can I change my shipping address?

Can I change my shipping method?

Download Information

How do I download my purchase?

How can I re-download an eBook that I have already purchased?

Can I download to a mobile device?

Do I need any special programs to view the eBook?

RETURNS AND CANCELLATIONS

I have a full 30-day money back guarantee. Please Click here to view the full policy.

PRIVACY AND SECURITY

I take your privacy very seriously.
Click here to view our full policy.

STILL NEED HELP?

Feel free to Contact Me! I'll get back
to you as soon as possible.