Return Policy

Returns & Refunds Policy

Effective Date: January 17, 2025

At Center Mass Group, LLC, we stand behind the value of our training and products. If you're not completely satisfied, we offer a 30-day money-back guarantee on eligible items. This policy outlines the return and refund procedures and any applicable exclusions.

1. 30-Day Satisfaction Guarantee

If you are not satisfied with your product, you may return it within 30 days of the original purchase date for a full refund—no questions asked. We genuinely want you to be satisfied with your investment.

2. Eligibility for Return

You may return an item if:

  • It is received by Center Mass Group within 30 calendar days of your purchase date
  • The item is unused, in its original packaging, and in resalable condition
  • You follow the return process outlined below
  • None of the exclusions listed in Section 5 apply

3. Return Instructions

To initiate a return:

  1. Contact our support team at https://chrissajnog.com/support to notify us of your intent to return the item
  2. Include your name, order number, and reason for return
  3. Package the item securely and include a printed copy of your receipt
  4. Ship to:Center Mass Group, LLC
    ATTN: Returns
    12401 Daborne Dr
    Haslet, TX 76052

Note: Customers are responsible for return shipping costs unless the item is defective.

Once your item is received in good condition, we will process a refund to the original payment method within 7–14 business days.

4. Exchanges

  • Defective Items: If your item is defective, please contact us immediately. We’ll replace it at no cost to you.
  • Wrong Size (e.g., apparel): Use the return process above. Once the item is received, we’ll ship out the new size.

5. Exclusions

The following items are not eligible for return or refund:

  • Sale or clearance items (including those purchased with discount codes)
  • Subscriptions, memberships, and digital products (see our Terms of Use for seperate cancellation and refund policies)
  • Services (e.g., coaching, consulting)
  • Items included free with purchase
  • Promotional or contest prizes
  • Autographed or personalized items
  • Custom or special order products

If you’re unsure about an item’s return eligibility, please contact us before purchasing.

6. Questions or Concerns

We’re here to help. If you have any questions about this policy, don’t hesitate to reach out through our support page:
https://chrissajnog.com/support

Important: This policy applies only to physical goods. Refund and cancellation policies for digital products, subscriptions, or memberships are covered separately in our Terms of Use.

Last Updated: 01/17/2025